hot88 Privacy Policy

Introduction

At hot88, we are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy outlines the types of information we collect, the purposes for which it is used, the circumstances under which it may be shared, and the rights you hold over your own data. By accessing or using the hot88 website and its associated services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This policy applies to all users of hot88, including registered players based in Bangladesh who access the platform via mobile or desktop browsers. We encourage you to review this document carefully and contact us if you have any questions regarding how your information is handled. Your trust is fundamental to everything we do, and we strive to be transparent about every aspect of our data practices.

Six Pillars of Your Privacy at hot88

1. Information We Collect

To provide you with a safe, fair, and personalised gaming experience, hot88 collects two broad categories of information: information you provide directly, and information collected automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender — collected at registration to verify your identity and confirm you meet the 21+ age requirement.
• Contact details including your mobile number (required for bKash, Nagad, or Rocket payment verification) and email address.
• Account credentials including your chosen username and an encrypted password. We never store plain-text passwords.
• KYC (Know Your Customer) documentation such as a valid National Identity Card (NID) or passport, submitted when you request a withdrawal exceeding platform thresholds.

Information Collected Automatically

• Device and browser information: operating system, browser type, screen resolution, and device identifiers — used for platform optimisation and fraud detection.
• IP address and approximate geolocation data — used to comply with regional access restrictions and to detect suspicious login patterns.
• Session and gameplay data: pages visited, games played, session durations, betting history, and transaction logs — used to personalise your experience and to detect responsible gaming concerns.

2. How We Use Your Information

hot88 uses the information it collects for the following clearly defined purposes. We process your data only where we have a legitimate basis to do so:

• Account creation, identity verification, and age confirmation (21+ compliance) — without this we cannot permit you to register or play.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels available to Bangladeshi players.
• Delivering customer support, responding to queries, and resolving disputes in a timely and fair manner.
• Sending account-related notifications such as login alerts, withdrawal confirmations, and security warnings. These messages are functional, not promotional.
• Fraud prevention, anti-money laundering (AML) compliance, and platform security monitoring to protect all players on the hot88 platform.
• Improving and personalising your gameplay experience — for example, surfacing cricket betting markets relevant to the BPL or Bangladesh Tigers, or recommending slot games based on your play history.

We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human oversight. If you have consented to receive promotional communications, you may withdraw that consent at any time by contacting our support team.

3. Sharing of Your Information

hot88 does not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, there are specific, limited circumstances under which your data may be disclosed to outside parties:

Payment Processors

When you make a deposit or request a withdrawal, we share the minimum necessary transaction data with payment service providers such as bKash, Nagad, Rocket, or banking partners. These providers have their own privacy policies and are bound by contractual data-protection obligations with hot88.

Legal and Regulatory Requirements

We may disclose your personal data when required to do so by applicable law, court order, or government authority. This includes complying with anti-money laundering (AML) requirements and reporting obligations where applicable. We will notify you of any such disclosure unless legally prohibited from doing so.

Service Providers and Technology Partners

We engage trusted technology partners — such as game providers like Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — whose software powers the games you play. These partners may receive anonymised or pseudonymised gameplay data required to operate their games but do not receive your full personal profile. All such partners are contractually obligated to keep your data confidential and to use it only for the purposes we specify.

4. Cookies and Tracking Technologies

hot88 uses cookies and similar tracking technologies to improve your experience, maintain your session, and analyse platform performance. The types of cookies we use include:

• Essential cookies: these are strictly necessary for the platform to function. They maintain your login session and remember your language or currency preference. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: these help us understand how players navigate the platform — which pages are most visited, where users drop off, and how game categories perform. Data is aggregated and anonymised where possible.
• Preference cookies: these remember your in-platform settings, such as your preferred game category, display language, and notification settings, so you do not have to reconfigure them on every visit.

You can control cookie behaviour through your browser settings. However, disabling essential cookies may prevent you from logging into your account or using certain platform features. By continuing to use hot88 after accepting this Privacy Policy, you consent to our use of cookies as described above.

5. Data Security

hot88 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed and salted storage of passwords, role-based access controls that limit internal staff access to personal data on a strict need-to-know basis, and regular security audits of our systems and third-party integrations.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay and take all necessary steps to contain and remediate the incident.

6. Data Retention

We retain your personal data for as long as your account remains active or as required to provide our services to you. If you close your hot88 account, we will delete or anonymise your personal data within a reasonable period, except where we are required by applicable law or legitimate business interest to retain it for a longer period — for example, transaction records may be retained for up to seven years for financial compliance purposes.

Backup copies of data may persist in secure offline archives for a limited period following deletion, after which they are permanently purged. We periodically review data we hold to ensure it remains necessary and accurate.

7. Your Rights Over Your Data

As a hot88 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your request and your registered account details:

• Right of Access: you may request a copy of the personal data we hold about you at any time, free of charge, within 30 days of your request.
• Right to Rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: you may ask us to delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: you may request that we limit how we process your personal data in certain circumstances — for example, while a dispute is under review.
• Right to Object: where we process your data based on legitimate interest, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

We aim to respond to all data rights requests within 30 days. If your request is complex or if you have submitted multiple requests, we may extend this period by up to an additional 30 days, in which case we will inform you accordingly.

8. Third-Party Links and Services

The hot88 platform integrates games and services provided by third-party game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with these games, certain gameplay data is processed by those providers in accordance with their own privacy policies. hot88 is not responsible for the privacy practices of these third-party providers beyond the contractual data-protection requirements we impose on them.

Additionally, our payment integrations with bKash, Nagad, Rocket, andother banking partners mean that when you initiate a financial transaction, you are also subject to those providers' own terms and privacy practices. We encourage you to review the privacy policies of any third-party service you use in connection with hot88.

9. Children's Privacy and Age Restriction

hot88 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you are not permitted to register, deposit, or play on this platform under any circumstances. If we become aware that we have inadvertently collected personal data from a user under the age of 21, we will immediately suspend that account, delete the associated data, and take all reasonable steps to prevent recurrence. Parents or guardians who believe a minor has registered on hot88 should contact us immediately at [email protected].

10. Changes to This Privacy Policy

hot88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users via a prominent notice on the platform or by email prior to the changes taking effect. The date of the most recent revision will always be displayed at the top of this page.

Your continued use of hot88 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your information. If you do not agree with the revised policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hot88 handles your personal data, our dedicated privacy team is available to assist you. We are committed to addressing all privacy-related queries promptly and transparently.

You can reach our privacy and support team by email at [email protected]. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible. Our team operates seven days a week and aims to respond to all privacy requests within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.