Terms & Conditions

1. Acceptance of Terms

By registering an account with hot88, accessing any part of our website, or using any of our services — including cricket betting, live casino, slots, and crash games — you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms & Conditions and all other policies referenced herein. If you do not agree to these terms, you must immediately cease using the hot88 platform and close your account.

These terms constitute a legally binding agreement between you (the user) and hot88. They supersede all prior understandings, representations, or warranties, whether written or oral, relating to your use of this platform. hot88 reserves the right to update these terms at any time; continued use following any amendment constitutes acceptance of the revised terms.

2. Eligibility Requirements

To register and use hot88, you must satisfy all of the following eligibility conditions at the time of registration and throughout your continued use of the platform:

• You must be at least 21 years of age. hot88 strictly prohibits participation by individuals under 21 years old. Any attempt to circumvent this rule — including providing false date-of-birth information — will result in immediate account suspension and forfeiture of any winnings.
• You must be a legal resident or citizen of a jurisdiction in which online gaming is not prohibited. It is your sole responsibility to verify that participation is lawful in your country or region.
• You must not be registered as a self-excluded player on any gambling exclusion list, nor have an active self-exclusion agreement with hot88. Attempting to create an account while under self-exclusion will result in account closure and refund of deposits.
• You must register only one personal account. Operating multiple accounts — whether under your name or under third-party names — is strictly forbidden and will result in permanent account termination and forfeiture of all associated balances.

3. Account Registration & Verification

When registering a hot88 account, you agree to provide accurate, complete, and up-to-date personal information. The following rules govern your account:

• You must provide a valid email address and a secure password. You are solely responsible for maintaining the confidentiality of your login credentials. hot88 will never ask for your password via email or live chat.
• hot88 may require KYC (Know Your Customer) identity verification before processing any withdrawal request. Acceptable documents include a national ID card, passport, or driving licence. Failure to complete KYC within the requested timeframe may result in account suspension.
• All funds deposited into your hot88 account must originate from a payment method registered in your own name. Third-party funding is strictly prohibited. Any account found to be using a third-party funding source will be suspended pending investigation.
• hot88 reserves the right to close or suspend any account without prior notice if fraudulent activity, identity misrepresentation, or breach of these Terms & Conditions is detected. Any outstanding balance in such accounts may be withheld pending investigation.

You are responsible for keeping your account details up to date. Should your contact information, payment details, or personal information change, you must update your profile promptly via the account settings or by contacting our support team.

4. Deposits & Withdrawals

hot88 supports multiple deposit and withdrawal methods tailored to the Bangladesh market. Accepted payment channels currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa or Mastercard. The following policies apply to all financial transactions on the platform:

• Minimum deposit and withdrawal amounts are specified on the hot88 cashier page and may be updated from time to time. Players are responsible for checking the current limits before initiating any transaction.
• Withdrawal requests are processed within the timeframes published in our cashier section. Processing times may vary depending on the payment method selected. hot88 endeavours to process all eligible withdrawals as quickly as possible.
• All withdrawals are subject to KYC verification. hot88 reserves the right to request supporting documentation before releasing funds. Withdrawals that cannot be verified may be returned to the player's account balance.
• hot88 does not charge fees for standard deposits. Withdrawal processing fees, if any, will be clearly disclosed at the time of the transaction. Third-party payment providers may impose their own transaction charges, which are beyond our control.

hot88 uses industry-standard anti-money laundering (AML) procedures. Any transaction that appears suspicious or inconsistent with a player's normal activity may be reviewed. Players must not use the platform to conduct or facilitate any financial transactions that violate applicable law.

5. Bonuses, Promotions & Wagering Requirements

hot88 regularly offers promotional bonuses including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions aligned with events such as the BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general rules, as well as any additional conditions specified in individual promotion pages:

• All bonuses are credited in BDT and are subject to wagering requirements before any withdrawal can be made. The applicable rollover requirement for each bonus is stated on the individual promotion page. Failure to meet wagering requirements within the specified validity period will result in automatic forfeiture of the bonus and any associated winnings.
• hot88 bonuses are intended for personal recreational use only. Players who exploit bonuses through systematic wagering strategies, arbitrage, or coordinated multi-account activity will have their bonuses revoked and may have their accounts terminated.
• Free spins and free bets awarded as part of a promotion may only be used on the games or sports markets specified in the relevant offer. Any winnings generated from free spins or free bets are credited as bonus funds and subject to the stated wagering requirements.
• hot88 reserves the right to modify, suspend, or permanently discontinue any promotion at any time. Where a promotion is materially altered after a player has opted in, the player will be notified of the changes and given the option to withdraw without penalty.

6. Prohibited Activities

The following activities are strictly prohibited on the hot88 platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where required by law:

• Fraudulent activity of any kind, including the use of stolen payment credentials, chargebacks initiated in bad faith, or exploitation of software errors or vulnerabilities to gain an unfair advantage.
• Money laundering, terrorist financing, or any activity that involves funds derived from criminal activity. hot88 fully cooperates with law enforcement agencies and will disclose account information where legally required to do so.
• Collusion with other players in live casino games, sports betting markets, or tournaments. This includes sharing information about hole cards, coordinating bets to influence outcomes, or any form of match-fixing in relation to events offered on the platform.
• Use of automated betting bots, scripts, or software to place bets without human interaction. hot88 employs detection technology to identify non-human wagering behaviour. Accounts found to use automation will be immediately suspended.

7. Responsible Gaming

hot88 is deeply committed to promoting safe, responsible, and enjoyable gambling for all players in Bangladesh. We recognise that for a small number of people gambling can become problematic. We therefore offer the following safeguarding tools to all registered users: voluntary deposit limits (daily, weekly, or monthly); session time reminders; temporary cool-off periods; and full self-exclusion for players who feel they need to take a prolonged break from gambling. These tools can be activated by contacting our customer support team at any time.

If you believe your gambling is no longer under control, or if you are concerned about someone else's gambling behaviour, we strongly encourage you to seek help. You can contact the hot88 support team at any time for guidance on enabling any of the responsible gaming tools listed above. Players must be 21 years or older to use this platform. Gambling should be entertainment — if it stops being fun, stop and seek support.

8. Intellectual Property

All content on the hot88 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of hot88 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform strictly for personal, recreational purposes. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or any access to the service or content on the platform without the express written permission of hot88.

9. Limitation of Liability

To the fullest extent permitted by applicable law, hot88 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of, or inability to use, the platform or its content. This includes, without limitation, damages for loss of profits, goodwill, data, or other intangible losses, even if hot88 has been advised of the possibility of such damages.

hot88 makes no warranty or representation, express or implied, that the platform will be available uninterrupted or error-free. Scheduled maintenance, technical upgrades, or events beyond our reasonable control (including but not limited to internet outages, server failures, and third-party service disruptions) may cause temporary unavailability. hot88 will endeavour to communicate planned downtime in advance where possible.

10. Amendments to These Terms

hot88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Revised terms will be posted on this page with an updated effective date. Where changes are material, hot88 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

Your continued use of the hot88 platform following the posting of any changes to these Terms & Conditions constitutes your binding acceptance of those changes. If you do not agree with any amended terms, your sole remedy is to discontinue use of the platform and close your account.

11. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which hot88 is registered. Any dispute arising out of or in connection with these terms that cannot be resolved amicably through our customer support team within 30 days of formal written notice shall be referred to binding arbitration. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to protect legitimate interests.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our team is available to assist you. Please reach out to the hot88 support team and we will respond within 24 hours during normal business hours (Bangladesh Standard Time, UTC+6).

For general inquiries, account issues, or responsible gaming support, contact us at: [email protected]